Freshwater Pearl Bracelet

Returns & Exchanges

We want every piece from Moluli to feel just right when it reaches you.

If something isn’t quite what you expected, please reach out within 2 days of delivery. Once approved, returns can be made for store credit or an exchange. Items must be unworn, in their original condition, and returned in their original packaging.

Custom Pieces

Because custom and personalized items are created just for you, they are non-refundable and non-exchangeable.

Damaged During Shipping

If your piece arrives damaged, a claim will need to be filed with the shipping carrier. If shipping insurance was selected at checkout, the carrier will provide reimbursement. For peace of mind, we recommend choosing insured shipping.

A Note

Each Moluli piece is thoughtfully handmade, and slight variations are part of what makes it unique. If you have any questions before or after your purchase, we’re always here to help.

Shipping & Packaging

Each piece of jewelry is carefully prepared and packaged with intention, making it perfect for both gifting and personal keepsakes. Your piece will arrive safely in protective, eco-conscious packaging designed to preserve its beauty from our hands to yours.

Processing Time

Orders are typically processed within 2–5 business days. You’ll receive a confirmation once your order has shipped.

Shipping Methods

We offer reliable shipping options through trusted carriers. Delivery times may vary based on your location, but most orders arrive within 3–7 business days after shipment.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected delivery method. Occasionally, we offer promotions such as free shipping on qualifying orders.

Additional Information

Please ensure your shipping address is entered correctly at checkout. Once an order has shipped, we are unable to make changes. If you have any questions about your order, we’re always here to help.